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FAQ & Support
Sales & Inquiry

Talk to our representative to inquire about Samurai WiFi and etc.

1-700-81-8172
24/7 Helpline

Need technical support? Simply chat with us by below contact number

Whatsapp us at +6017 6587 784
Frequently Asked Questions
Place your order in our website by choosing your destination.
Online payment - Debit/Credit Card, Online Banking, E-Wallet ( Boost, Grab Pay, M Cash, Setel, ShopeePay, Touch N Go, Union Pay)
via Bank Transfer - Pick-up by Courier
No
Yes, a billing statement can be issued via email.
You will receive a small bag. When you return to us, make sure to put all items in the bag, seal it, and send back to us at:
*HQ Office, Bandar Sunway, Petaling Jaya. *The Garden Mall, Midvalley City (Going down to excalator beside Boat Noodle on LG Floor)
Alternatively, you can organize your own return. If you are organizing your own return, please ensure the package is send to the following address :
VISONDATA (M) Sdn Bhd No. 12 Jalan PJS 8/18, Dataran Mentari, 46150 Bandar Sunway, Selangor Darul Ehsan, Malaysia.
Pickup / Receive Device :

- Midvalley: One day before your departure date from Malaysia.
- At MBE Bandar Sunway: One business day before your departure date from Malaysia.
- By Courier: Receive one day before your departure date from Malaysia.

Please submit your order what exactly time you will pickup for us to prepare your device.

Return / Send Device:

- Midvalley: One day after your arrival date to Malaysia.
- At MBE Bandar Sunway: One business day after your arrival date to Malaysia.
- By Courier: Send one day after your arrival date to Malaysia.

Please submit your order what exactly time you will return for us to ready anticipate your arrival.
What will be happened if I return the device late?

If late return the device after the return date which mentioned above, we will charge the price multiply 1.5 than normal price/day. For example, if the rental fee is RM28. The late return device will be charged : RM28 X 1.5 = RM42/day.
You are responsible for the safe and timely return of your pocket Wi-Fi. For this reason, we will charge you the compensation fees.
After shipping, if customer cancel no refund for full payment.
You can connect the pocket Wi-Fi with up to 5 devices at the same time.
- We provide FREE DELIVERY for whole Malaysia.
- For peninsular Malaysia, please make a booking at least 7 days before departure.
- For Sabah & Sarawak please make a booking at least 2 weeks before departure.
Yes, We deliver to whole Malaysia including Sabah & Sarawak
- For peninsular Malaysia , please make booking at least 7 days earlier from departure date.
- For Sabah & Sarawak, please make booking 2 weeks before departure date.
- If you have an urgent booking, please submit your order and contact our helpline immediately.
Yes you can, by contacting our representative at 1-700-81-8172 and we’ll make the necessary arrangements.
Please make the payment by online banking or through the payment link sent by email.
Yes, you can use your own power bank for charge pocket WiFi. (USB micro B port required)
No, Because there is no coverage on the sea.
iPhone: Auto upload OFF, iCloud OFF Android: Auto upload OFF